Fine print

Refund Policy

What you buy at WIRED ARENA is time on a station — an hour, an evening block, or a prepaid bundle of hours. This page says plainly when that time comes back to you, clear as the colours on the floor.

Cancelling a booking

Cancel a reserved seat at least three hours before it starts and we refund it in full, or move it to any open slot. Inside three hours the station is already held out of the floor for you, so we keep the fee — though we will still shift it to later the same day if a seat is free.

Prepaid hours

Unused prepaid hours are refundable in full within fourteen days as long as none have been played. Once you have started drawing a bundle down, we return the balance of whole unused hours; part-hours already begun count as spent.

If the fault is ours

If a station fault ends your session early and no other seat is free to move you to, that time is refunded or credited without argument. Tell a staff member while it happens — we would rather hand you a fresh seat in any colour than sort a refund later.

How to ask

Call the desk at +54 9 294 412-3456 or reply to your booking email. Refunds return by the method you paid with, usually within a few working days, with no handling fee.

Every colour, one objective — GG.